At Cotswold Private GP Service, we are committed to providing safe, inclusive, and person-centred care for all our patients — including those with additional needs.
Whether you have a physical disability, learning difficulty, sensory impairment, mental health condition, or communication need, we are here to support you every step of the way.
Longer appointments if you need more time
Home visits for patients who find it hard to travel
Accessible communication — large print, plain English, or audio options
Interpreters or support with English as a second language
Sensory-friendly options or quiet spaces when available
Involving careers or advocates, with your permission
Just let us know what would help.
We ask about any additional needs when you register with us. This helps us plan your care in a way that works for you. If your needs change, you can update us anytime. All our team members are trained to recognise and respond to additional needs with kindness, respect, and understanding.
We follow national guidelines to make sure:
You are involved in all decisions about your care.
We assess and support your ability to make decisions if needed.
We involve your nominated carer or advocate if appropriate.
Staff Training
Our team completes regular training in:
Equality and diversity
Communication with patients with disabilities or learning needs
Mental capacity and informed consent
Autism and learning disability awareness
Feedback Welcome
If there is anything we can do to make your experience easier, please tell us. We welcome feedback from patients, families, and careers. If you have any concerns, you can also view our Complaints Procedure.
At Cotswold Private GP, we want every patient to feel understood, supported, and confident in their care — regardless of the language they speak.
We offer interpreter services for patients who:
· Speak little or no English
· Use British Sign Language (BSL)
· Need support with understanding medical terminology in their preferred language
· British Sign Language (BSL) interpreters (on request)
· Spoken language interpreters (in-person, video, or telephone-based)
· Translated written materials, where needed
· Support for patients completing forms or understanding medical documents
If you or someone you care for needs an interpreter:
· Let us know when booking your appointment
· Tell us your preferred language or communication method
· We will arrange a suitable interpreter in advance, where possible
We will always do our best to accommodate your request and make your visit as smooth as possible.
All interpreters we work with are:
· Professionally trained
· Bound by strict confidentiality agreements
· Experienced in medical settings
Your privacy and comfort are always our priority
Chaperone Policy
Policy Statement
We are committed to maintaining professional standards and ensuring that all patients feel safe and respected during their consultations. All patients are entitled to have a chaperone present for any consultation, examination, or procedure where they feel one is required.
Patient Request for a Chaperone
Patients wishing to have a chaperone present must inform us at the time of booking their appointment or at least 24 hours in advance.
This allows us to make appropriate arrangements to ensure a trained chaperone is available.
Short Notice Requests
While we will always try to accommodate chaperone requests made at short notice, we cannot guarantee a trained chaperone will be immediately available.
In cases where a chaperone is requested during the consultation and one is not readily available, the consultation may need to be rescheduled to ensure appropriate support is provided.
When a Chaperone May Be Offered by the Clinician
A clinician may offer or insist on a chaperone being present if they consider it appropriate for clinical, safeguarding, or legal reasons.
If a patient declines a chaperone in such instances, the consultation may be postponed or modified.
Who Can Act as a Chaperone
Only appropriately trained clinical or non-clinical staff can act as formal chaperones.
Friends or family members may accompany the patient but do not act as official chaperones under this policy.
Documentation
The presence or absence of a chaperone will be recorded in the patient’s medical record, along with the name and role of the chaperone.
Any concerns or incidents will be documented and managed according to our safeguarding and complaints policies.
Guide Dog and Assistance Dog Policy
Cotswold Private GP Service is committed to ensuring equal access for all patients, including those with disabilities. We recognise the vital role that guide dogs and other assistance dogs play in supporting individuals with visual, hearing, or other impairments.
We comply with:
– The Equality Act 2010, which prohibits discrimination and requires reasonable adjustments for disabled individuals, including allowing assistance dogs in premises open to the public.
– NHS and CQC guidelines, even for private practices, which emphasise accessibility and inclusivity.
– Guide dogs and assistance dogs are welcome in all areas of the practice that patients can access.
– Staff will offer assistance, such as guiding patients to waiting areas or consultation rooms if needed.
– Assistance dogs must be clean and well-behaved.
– Consultation and treatment rooms will be cleaned appropriately after visits to maintain hygiene standards.
– In rare cases where a patient or staff member has a severe allergy to dogs, we will aim to provide alternative arrangements (e.g., schedule adjustments).
All staff receive training on:
– How to interact respectfully with patients using assistance dogs.
– Understanding the legal rights of disabled individuals.
– Responding appropriately to concerns from other patients.
– Patients are encouraged (but not required) to ensure that assistance dogs wear appropriate identification (e.g., harness or jacket).
– Staff will not challenge the legitimacy of a dog if the patient identifies it as an assistance dog.
We welcome feedback and take all complaints seriously. Patients can raise concerns in person, via email, or by phone.
Mon, Tue, Wed, Fri, Sat
9:00 AM – 1:00 PM
2:00 PM – 6:00 PM
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MBBS, MRCP (London), MRCGP (London), DFSRH, FRCP (Edin), PGDip Diabetes (Cardiff)
Dr. Hosur is a highly experienced General Practitioner with over 20 years of service in the NHS. She has been working in Cheltenham since 2017 and has been a GP Partner in Weston House Practice since 2020. She completed her MBBS from Bangalore, India, in 2000 and initially trained as a physician in the NHS. After working in hospitals across Wales and the Southwest of England for three years, she attained her MRCP. She transitioned to General Practice through the Kent, Surrey, and Sussex VTS programme, achieving her MRCGP in 2010.
With additional qualifications in women’s health, diabetes, and an FRCP, Dr. Hosur delivers expert, patient-centered care. She has a particular interest in managing long-term conditions such as diabetes, elderly care, palliative care, care home patient support, and joint injections. She was clinical lead for NHS Diabetes Prevention Programme for Gloucestershire County for 6 years. Alongside her clinical work, she has held various leadership and management roles within the NHS and local surgeries. She is widely respected for her compassionate and holistic approach to patient care.
Outside her professional life, Dr. Hosur enjoys cooking, walking, dancing, and spending quality time with her family and friends. She is married and a proud mother of two daughters.
MBBS, MRCP (London), DFSRH, DCH
Dr. Junemani is a highly experienced GP with over 20 years of experience in the medical field. She graduated with an MBBS from Bangalore, India and went on to train as a GP in Gloucestershire. With additional qualifications in children’s health, menopause, sexual health, and contraception, Dr Junemani provides expert, well-rounded care to her patients. Known for her compassionate approach, she is committed to the health and well-being of local families. Outside of work, she enjoys gardening, tending to her allotment, Indian classical dance and exploring the Cotswolds with her trusty dog. Dr Junemani is married and has two children.
MBBS, MRCGP, DFSRH, DRCOG
Dr Meenakshi Raina is an experienced GP with more than 20 years of clinical experience in the NHS. After graduating in medicine from India in 1997, she moved to the UK in 2000. She trained in various hospital specialties and completed her post-graduate training in General Practice from South Yorkshire (MRCGP), where she was a GP partner before relocating to Cheltenham. She has special interest in diagnosing and treating conditions affecting women and children and has additional qualifications from the Faculty of Sexual and Reproductive Healthcare (DFSRH) and a Diploma from the Royal College of Obstetricians & Gynaecologists (DRCOG). She specialises in Menopause and provides comprehensive contraceptive care.
She is deeply committed to providing holistic care to her patients. Outside of her professional life she is a passionate gardener, a devoted mother of two, and animal lover. She finds balance and joy in the simple pleasures of nature and home life.
MBBS, D’Ortho, FRCS, CSEM, CIDC
My journey in medicine began long before I joined the NHS over three decades ago. I was born and raised in India, where I studied medicine at GSVM Medical College in Kanpur and started my career in the private healthcare sector. I later moved to the UK, where I undertook further training in orthopaedics and earned my Fellowship from the Royal College of Surgeons in Ireland.
Throughout my career, I’ve had the privilege of working across England — from Newcastle upon Tyne and South Shields in the North East, to Bury St Edmunds in the East, and Burton upon Trent in the Midlands — before eventually settling in Cheltenham. These diverse experiences have given me a broad perspective on healthcare and a deep appreciation for the varied needs of different communities.
My commitment to ongoing learning has shaped my practice over the years. I hold additional qualifications in Sports and Exercise Medicine from Barts and The London School of Medicine and Dentistry (Queen Mary University of London), and in Diabetes Care from Warwick Medical School. After many years working in hospital settings ,I transitioned to General Practice to serve the wider community.
In my role as a GP, I am particularly passionate about men’s health, cardiovascular health, and diabetes management. I take a holistic, evidence-based approach to care and enjoy supporting patients in making sustainable, long-term changes to improve their wellbeing. I remain deeply interested in prevention and health promotion and always strive to keep learning.
Outside of work, I enjoy reading, travelling, and spending quality time with my wife and our two adult children. We love family holidays whenever our schedules align. I’m also a keen follower of cricket (more watching than playing these days!), and I stay active with walking and yoga — often in the company of our energetic and much-loved family dog.
I’m excited to begin this new chapter and look forward to welcoming you to the practice.
